Terms & Conditions

Terms and Conditions


Welcome to skinstudio11’s website. These terms and conditions apply to the supply of goods by skinstudio11 and the use of this website at www.skinstudio11.com

1.1 By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
1.2 Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
1.3 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.4 We may revise these terms and conditions at any time by updating this page. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

2.1 You are deemed to place an order with us by ordering via our online checkout process or by ordering through our telephone line. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. For any online orders, we will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. For online orders, we will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has already been processed, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we are unable to obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
3.3 Our prices are reviewed periodically and where changes are made, we will update our website accordingly.

4.1 If you wish to cancel your order:
(a) you can notify us by email to orders@skinstudio11.com or through our telephone line before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clauses 4.2 or 4.3 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange provided that the goods are returned un-opened, in the original packaging and in a re-saleable condition. The costs of returning goods to us shall be borne by you.
4.3 You can also return goods you have ordered from us if the goods are faulty at any time within 14 days of receipt for a full refund or exchange provided that the goods are returned with a full description of the fault so that we can seek redress from the product manufacturer. For the avoidance of doubt, an allergic reaction shall not be considered a fault with the product. The costs of returning goods to us shall initially be borne by you but reimbursed by us on request.
4.4 Upon receipt of the goods we will give you a full refund of the amount paid for the goods or an exchange credit as required.
4.5 The provisions of this clause 4 do not affect your statutory rights.

5.1 You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

6.1 Whilst we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;
(b) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(c) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of skinstudio11 ‘s logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any of skinstudio11’s trademarks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. REGISTERING WITH www.skinstudio11.com
9.1 To register with www.skinstudio11.com you must be over eighteen years of age.
9.2 Each registration is solely for the use of the registered person. It is not permitted for you to share your user name and password with any other person.
9.3 Responsibility for the security of any passwords issued ultimately rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We reserve the right to suspend, restrict or cancel your registration without notice if you breach, or if we reasonably suspect that you have breached your obligations under these terms and conditions.
9.5 Products ordered must be for the use of the skinstudio11 registered account holder only.

10.1 Whilst we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy, currency and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.
10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind.

11.1 We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this website or any websites linked to this website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

12.1 In registering with www.skinstudio11.com whether online, by telephone, by mail (electronic or otherwise) or in person, you may be asked to submit personal information, including some information of a sensitive nature relating to specific medical conditions. This information is requested in order to verify that you are not subject to common contraindications which apply to the cosmeceutical products that we provide.
12.2 Any personally identifiable information, including any sensitive information will only be used to provide you with the products and services that you have ordered and to suggest complementary products which we consider to be suitable to your needs or to send you information about upcoming events and special offers.
12.3 We will not sell or disclose your personally identifiable information to any third party unless in the context of the sale of www.skinstudio11.com as a going concern to a buyer who intends to continue to provide these products and services, unless this is required by law.
12.4 In accordance with Payment Card Industry rules governing the acceptance of credit and debit card transactions, we will not store your payment card details on any of our systems including complete payment card numbers, CVV codes, expiration dates or bank account or sort code details.
12.5 We may use ‘cookies’ to monitor how people use our site to help us to understand how our customer and our potential customers use our website so we can develop and improve the design, layout and function of the site. A ‘cookie’ is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used the website. This means that when you return to that website, it can give you tailored options based on the information it has stored about your last visit(s). You can normally alter the settings of your browser to prevent it from accepting ‘cookies’.
12.6 If you do not want us to use ‘cookies’ in your browser, you can set your browser to reject ‘cookies’ or to tell you when a website tries to put a ‘cookie’ on your computer. However, this may inhibit your use of some of the products, services and functionality on skinstudio11’s website without ‘cookies’.

13.1 These terms and conditions shall be governed by and construed in accordance with English law.
13.2 Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

14.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
14.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.